Turn Returns, Exchanges & Cancellations Into Revenue
Automate your Shopify returns, exchanges and cancellations with one seamless self-service experience. Reverto helps you reduce support work, retain more revenue and give customers the confidence to shop with you again.
- Free plan available
- No credit card needed
- Set up in under 10 minutes
Trusted by Shopify brands across India & beyond
Seamlessly connects with the leading carriers, payment gateways, and e-commerce platforms your team already relies on.
Shopify
FedEx
UPS
USPS
ShipStation
ShipRocket
Delhivery
Shopify
FedEx
UPS
USPS
ShipStation
ShipRocket
Delhivery
Integrated with the tools Shopify merchants already use
Shopify
FedEx
Australia Post
ShipRocket
Delhivery
ShipStation
The Hidden Cost of Manual Returns
Unanswered return requests, delayed exchanges and poorly handled cancellations can quickly lead to frustrated customers and lost revenue. Manual emails, spreadsheets, and inconsistent policy checks also consume your team's time and reduce margins.
Everything You Need to Manage Post-Purchase Requests
Explore Reverto's features for managing returns, exchanges, cancellations, automation, integrations and revenue-saving offers, all from one platform.
Exchange Management
Give customers an easier way to exchange products instead of requesting a refund, helping you retain more revenue while simplifying the exchange process.
Explore featureReturn Management
Let customers submit and track return requests while Reverto manages eligibility, approvals, refunds, tracking and updates in one workflow.
Explore featureIntegrations
Connect Reverto with your shipping, payment and order management tools to keep post-purchase operations connected and efficient.
Explore featureReturn Automation
Set return rules and automate eligible requests, approvals and actions so your team only needs to step in when necessary.
Explore featureNotifications
Send timely email, SMS and WhatsApp notifications throughout returns, exchanges, refunds and cancellations without adding more work to your support team.
Explore featureCancellation Management
Allow customers to cancel complete orders or individual items before fulfillment while keeping order and refund updates in sync.
Explore featureReturn Offer
Use discounts, store credit or partial refund offers to give customers another reason to keep their purchase before completing a return.
Explore featureBuilt for the Messy Reality of Post-Purchase
Most return apps deal with straightforward cases. Reverto takes care of the tough parts like partial cancellations, regional regulations, and tricky COD scenarios that your system skips over.
All-in-One Return Management
Everything in one place
- Handle returns, exchanges, and cancellations from one dashboard
- Track every request by status without digging through the Shopify admin
- Take bulk actions on multiple requests at once
- See full order history against every return
Automation & Custom Rules
Set your rules once
- Set return eligibility rules without touching a line of code
- Auto-approve requests that meet your criteria
- Block returns outside your time window automatically
- Exclude specific products or automate how refunds get issued
Line-Item Cancellation
Cancel one item. Keep the order
- Cancel a single item from a multi-item order without touching the rest
- Keep revenue on items the customer is keeping
- Restock inventory the moment a cancellation is approved
- Trigger partial refunds automatically
Regional Policy Control
One store, multiple markets
- Set different return rules by country, region, or payment method
- Handle COD returns separately from card or UPI orders
- Show customers the policy that actually applies to them
- Works across Indian domestic and international orders
Shipping Carrier Integration
Labels out, shipments tracked
- Connect FedEx, Australia Post, and other major carriers
- Let customers generate return labels without contacting support
- Track inbound return shipments from inside Reverto
- No manual label creation or courier follow-ups
Personalized Customer Emails
Right message, right time
- Notify customers automatically at every stage of their request
- Use prebuilt templates or rewrite them to match your tone
- Keep branding consistent across every email touchpoint
- Send in multiple languages for international stores
How Reverto Works?
Reverto helps you handle returns, swaps, and cancellations with a few quick steps. Here is how you can get started in a few simple steps.
Install with One Click
Add Reverto from the Shopify App Store in seconds. The app automatically syncs with your orders, products, and customer data — zero manual setup required.
Set Your Rules Once
Define your return window, eligible SKUs, refund types, and regional restrictions in a simple setup flow. Reverto saves your preferences so every future request follows the same logic.
Customers Start Requests in Minutes
Customers open your branded self-serve portal from your order confirmation or returns page and raise returns, exchanges, or cancellations in a few clicks — no support tickets needed.
Automate Decisions, Keep Control
Let Reverto auto-approve eligible requests, recommend exchanges over refunds, and keep your numbers in sync. You can always review or pause flows from a single all-in-one dashboard.
Drive Revenue, Retention & Operational Efficiency
Saving time stands out as the clear benefit. But most merchants who start using Reverto often spot other changes right away — they lose fewer customers, see more product exchanges rather than refunds, and have a less crowded support inbox.
Recover Revenue on Every Return
Not all returns need to lead to a refund. When people have a simple way to make an exchange, they go for it. Reverto presents that choice at just the right time — preventing refunds before they occur and saving revenue from leaving.
Slash Support Ticket Volume
A self-service portal helps answer the same questions your team keeps replying to again and again. Customers can manage status updates, label requests, and exchange options on their own — which keeps your inbox clutter-free.
Turn Returns into Loyalty Moments
A return handled badly loses a customer. A return handled well keeps one. When the process is fast and frictionless, customers notice — and that's what brings them back for the next order.
Run Your Returns on Autopilot
After setup, Reverto takes care of eligibility checks, approvals, inventory updates, and communication on its own. Your returns system works behind the scenes with very little manual effort.
Turn returns into retention
Stop losing customers over a bad return experience. With Reverto, every return becomes an opportunity to build loyalty.
What Shopify Merchants Are Saying
Real reviews from merchants using Reverto to run returns, exchanges, and cancellations at scale.
Excellent app with an even better support team!
Reverto has been a game-changer for our return and exchange process. The portal is smooth and intuitive, significantly streamlining a critical aspect of our operations. What truly stands out is the quality of the support team; they have consistently gone above and beyond to understand our unique business requirements and provide customizations tailored to our specific needs.
View on Shopify App Store →Excellent app with an even better support team!
Reverto has been a game-changer for our return and exchange process. The portal is smooth, easy to use, and has helped us streamline a very critical part of our operations.
View on Shopify App Store →Choose the plan that fits your growth
Every plan includes our full returns dashboard. Upgrade anytime as your order volume grows.
Free
- 10 requests/month
- $0.20 for each additional request
- Your own branded returns page
- Manage all returns in one dashboard
- Automatic email updates to customers
- Set return deadlines & reasons
- Sync with Shopify customer accounts
- Block returns on specific items
- Track why customers return products
Starter
- Everything in Free
- 60 requests/month
- $0.20 for each additional request
- Auto-approve or reject request
- Let customers swap for a different item
- Show return offers to keep the sale
- Set rules by country or region
- Connect your shipping & logistics tools
- 24x7 support
Growth
- Everything in Starter
- 180 requests/month
- $0.20 for each additional request
- Return one item exchange for multiple
- Payments & logistics integration
- Returns portal in multiple languages
- Reward customers who choose store credit
- Accept returns at physical stores
- Notify via WhatsApp & SMS
- Cancel single items or entire orders
- Deep analytics on returns
Pro
- Everything in Growth
- 450 requests/month
- $0.20 for each additional request
- Plug your own warehouse system
- Refund via any method
- Full API access
- Undo a return
- Dedicated account & revenue manager
- Custom logistics integration
Enterprise
- Everything in Pro
- Dedicated account manager
- Onboarding & data migration
- Priority SLA support
- Multi-store management
- Flexible contracts
All plans include Shopify-native integration. No developers needed. See full plan details on Shopify App Store →
Frequently Asked Questions
Straight answers on pricing, setup, integrations, and how Reverto fits into your Shopify store.
01 Is Reverto really free?
02 Can I customize return and exchange rules by product or region?
03 How is Reverto different from Shopify's built-in returns?
04 Does Reverto integrate directly with Shopify?
05 Does Reverto help reduce refunds and recover revenue in the USA and Globally?
06 What is line-item cancellation, and does Reverto support it?
07 Does Reverto work with USPS, UPS and FedEx?
Shopify-Approved App
Listed on the official Shopify App Store. Reviewed for security and performance standards.
Your Data Stays Safe
Reverto only requests the minimum permissions needed to manage your store's orders and returns.
Responsive Support
Merchant support backed by the Reverto team. Fast responses, real humans, genuine help.
No Code, No Developers
Everything is configured through a simple UI inside your Shopify admin. No technical expertise needed.