Turn Returns, & Cancellations Into Revenue, Not Chaos
Reverto helps Shopify merchants automate returns, exchanges, and cancellations with a smooth self-service experience. Reduce support overhead, retain more revenue, and give your customers the post-purchase confidence that keeps them coming back.
- Free plan available
- No credit card needed
- Setup in under 10 min
Trusted by Shopify brands across India & beyond
Seamlessly connects with the leading carriers, payment gateways, and e-commerce platforms your team already relies on.
Shopify
FedEx
UPS
USPS
ShipStation
ShipRocket
Delhivery
Shopify
FedEx
UPS
USPS
ShipStation
ShipRocket
Delhivery
Integrated with the tools Shopify merchants already use
Shopify
FedEx
Australia Post
Plus 20+ more — carriers, CRMs, and analytics tools on the way.
The Hidden Cost of Handling Returns Manually
Every unsolved return request, missed or unanswered exchange, or mishandled cancellation results in a frustrated customer and lost revenue. Manual emails, spreadsheets, and policy handling drain your time and eat up margins — all of which can be totally prevented with Reverto.
How Reverto Turns Returns, Exchanges & Cancellations into Opportunity
Reverto turns what once caused more effort and lost money into a quick and fair way to make a profit.
Automate Return & Exchange Requests
Let customers raise and track returns and exchanges in one click, while your team gets automated workflows, SLA alerts, and real-time status.
Convert Refunds into Exchanges
Use smart nudges and offers to turn refunds into product swaps, keeping more revenue in your pocket and increasing customer lifetime value.
Branded Self-Serve Portal
Give customers a fully branded portal to manage their own returns, exchanges, and cancellations — no support tickets required.
Smart Policy Rules & Regional Control
Set eligibility windows, item exclusions, and region-specific rules so every request is handled consistently.
Built for the Messy Reality of Post-Purchase
Most return apps deal with straightforward cases. Reverto takes care of the tough parts like partial cancellations, regional regulations, and tricky COD scenarios that your system skips over.
All-in-One Return Management
Everything in one place
- Handle returns, exchanges, and cancellations from one dashboard
- Track every request by status without digging through Shopify admin
- Take bulk actions on multiple requests at once
- See full order history against every return
Automation & Custom Rules
Set your rules once
- Auto-approve eligible requests instantly
- Block returns on specific SKUs or collections
- Set return windows by product or region
- Apply different rules per customer segment
Line-Item Cancellation
Cancel one item. Keep the order
- Cancel individual line items without voiding the order
- Auto-adjust refunds and inventory
- Notify customers instantly
- Keep accounting in sync
Regional Policy Control
One store, multiple markets
- Set different return windows per country
- Enforce local compliance requirements
- Offer region-specific refund methods
- Localize customer communication
Shipping Carrier Integration
Labels out, shipments tracked
- Generate return labels automatically
- Track shipments across 30+ carriers
- Sync tracking status to customers
- Handle COD reverse pickups
Personalized Customer Emails
Right message, right time
- Branded email templates for every step
- Automatic status update notifications
- Upsell exchange offers via email
- Multilingual email support
How Reverto Works
Reverto helps you handle returns, swaps, and cancellations with a few quick steps. Here's how you can get started.
Install with One Click
Add Reverto from the Shopify App Store in seconds. The app automatically syncs with your orders, products, and customer data — zero manual setup required.
Set Your Rules Once
Define your return window, eligible SKUs, refund types, and regional restrictions in a simple setup flow. Reverto saves your preferences so every future request follows the same logic.
Customers Start Requests in Minutes
Customers open your branded self-serve portal from your order confirmation or returns page and raise returns, exchanges, or cancellations in a few clicks — no support tickets needed.
Automate Decisions, Keep Control
Let Reverto auto-approve eligible requests, recommend exchanges over refunds, and keep your numbers in sync. You can always review or pause flows from a single all-in-one dashboard.
Revenue, Retention & Operational Efficiency
Saving time stands out as the clear benefit. But most merchants who start using Reverto often spot other changes right away — they lose fewer customers, see more product exchanges rather than refunds, and have a less crowded support inbox.
Recover Revenue on Every Return
Not all returns need to lead to a refund. When people have a simple way to make an exchange, they go for it. Reverto presents that choice at just the right time — preventing refunds before they occur and saving revenue from leaving.
Slash Support Ticket Volume
A self-service portal helps answer the same questions your team keeps replying to again and again. Customers can manage status updates, label requests, and exchange options on their own — which keeps your inbox clutter-free.
Turn Returns into Loyalty Moments
A return handled badly loses a customer. A return handled well keeps one. When the process is fast and frictionless, customers notice — and that's what brings them back for the next order.
Run Your Returns on Autopilot
After setup, Reverto takes care of eligibility checks, approvals, inventory updates, and communication on its own. Your returns system works behind the scenes with very little manual effort.
Turn returns into retention
Stop losing customers over a bad return experience. With Reverto, every return becomes an opportunity to build loyalty.
What Shopify Merchants Are Saying
Real reviews from merchants using Reverto to run returns, exchanges, and cancellations at scale.
Excellent app with an even better support team!
Reverto has been a game-changer for our return and exchange process. The portal is smooth and intuitive, significantly streamlining a critical aspect of our operations. What truly stands out is the quality of the support team; they have consistently gone above and beyond to understand our unique business requirements and provide customizations tailored to our specific needs.
View on Shopify App Store →Excellent app with an even better support team!
Reverto has been a game-changer for our return and exchange process. The portal is smooth, easy to use, and has helped us streamline a very critical part of our operations.
View on Shopify App Store →Choose the plan that fits your growth
Every plan includes our full returns dashboard. Upgrade anytime as your order volume grows.
Free
- 10 requests/month
- $0.20 for each additional request
- Your own branded returns page
- Manage all returns in one dashboard
- Automatic email updates to customers
- Set return deadlines & reasons
- Sync with Shopify customer accounts
- Block returns on specific items
- Track why customers return products
Starter
- Everything in Free
- 60 requests/month
- $0.20 for each additional request
- Auto-approve or reject request
- Let customers swap for a different item
- Show return offers to keep the sale
- Set rules by country or region
- Connect your shipping & logistics tools
- 24x7 support
Growth
- Everything in Starter
- 180 requests/month
- $0.20 for each additional request
- Return one item exchange for multiple
- Payments & logistics integration
- Returns portal in multiple languages
- Reward customers who choose store credit
- Accept returns at physical stores
- Notify via WhatsApp & SMS
- Cancel single items or entire orders
- Deep analytics on returns
Pro
- Everything in Growth
- 450 requests/month
- $0.20 for each additional request
- Plug your own warehouse system
- Refund via any method
- Full API access
- Undo a return
- Dedicated account & revenue manager
- Custom logistics integration
Enterprise
- Everything in Pro
- Dedicated account manager
- Onboarding & data migration
- Priority SLA support
- Multi-store management
- Flexible contracts
All plans include Shopify-native integration. No developers needed. See full plan details on Shopify App Store →
Shopify-Approved App
Listed on the official Shopify App Store. Reviewed for security and performance standards.
Your Data Stays Safe
Reverto only requests the minimum permissions needed to manage your store's orders and returns.
Responsive Support
Merchant support backed by the Reverto team. Fast responses, real humans, genuine help.
No Code, No Developers
Everything is configured through a simple UI inside your Shopify admin. No technical expertise needed.